What is the success rate of settlement?
If the settlement fails, will it cost more time and money for both parties?

 

According to statistics, more than 70% of the cases were successfully settled through professional mediation services and our mediation case management services which is about 15-20% higher than the average.

 

The MAGI specializes on the follownig kind of mediation: ​

Mediation has been recognized as the most cost effective and efficient dispute resolution for all civil and commercial disputes except for criminal or illegal issues.

 

Family Disputes 

• Caregiver disputes 

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Consumer Dispute Categories

• Hospital claim disputes (sensitive matters, negligence, deaths etc)

• Insurance claims (liability etc)

• Hospital treatment

• T’s & C’s – general 

 

Commercial Dispute Categories

• Quality issues

• Late deliveries

• Contractual issues / no contract

• Payment terms or interpretation of

• Lack of supporting documentation (He said, She said)

• Employee did not have authorisation to enter into an agreement

• Previous owner / employee left the organisation (non-limited and limited)

• Timeframes for raising disputes

• Accepted delivery of goods but refusal to pay as ‘did not order them’

• Autorenewal contracts/ T’s & C’s

• Goods held in port – ‘I didn’t collect them (still liable though)

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​​​​When should we kick start mediation?

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Some people say that it is more appropriate to mediate after the discovery in the court proceeding. However, the fundamental purposes of mediation are to resolve disputes and safeguard the interests of all parties as soon as possible. So, in my experience, it is usually better to mediate first before proceeding with court discovery.

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What if parties do not have any idea about mediation, how can they protect themselves in the mediation process? Should they render additional support from lawyers or other legal professionals in the mediation process?

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No worry and be assured that parties can relay on the MAGI mediation case management process which is a mechanism with quality assurance similar to court practical direction or rules in litigation. The MAGI mediation case manager will supervise the whole mediation process and ensure that it is conducted fairly and professionally. The Case managers will offer full support to all parties throughout the whole mediation process. 

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1. Consultation

2. Invite parties to join the mediation

3. Recommend the most suitable mediator and expert witness or mediation advocates

4. Arrange all logistic supports during mediation

5. Draft settlement agreement

6. Enforce or convert settlement agreement in accordance with relevant law and rules in different jurisdictions when needed. 

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